Privacy Policy

General Provisions

This Privacy and Personal Data Processing Policy (hereinafter referred to as the "Policy") defines the procedure for collecting, storing, processing, using, transferring and protecting the personal data of users of the rlp.factum.work website (hereinafter referred to as the "Site").

This policy applies to personal data received by Real and Loyal Partners LLC via the Website, email, telephone, instant messengers, social networks, and other channels of interaction.

Real and Loyal Partners LLC is the parent company of the RLP Group, which includes:

LLP Forage;
Astyk Novoishimka LLP;
TOO "AstykMol";
Alatau Chemicals LLC;
TOO "Agro Gate".

In cases provided for in this Policy, personal data may be transferred between group companies to achieve the purposes of personal data processing.

By using the Site and providing their personal data, the user confirms that they have read this Policy and agrees to the processing of their personal data in accordance with its terms.

Operator details

The personal data operator is:

Real and Loyal Partners LLP (Real and Loyal Partners)
BIN 100740009326
Address: 010000, Republic of Kazakhstan, Astana city, Yesil district, Zarechnoye residential area, passage 26, building 6.
Phone: +7 701 732 6006
Email: rlp@gmail.com

The operator, independently or jointly with the group companies, determines the purposes, composition of personal data, methods of processing them and ensures the protection of personal data in accordance with the legislation of the Republic of Kazakhstan.

Processing of personal data

The operator may process the following personal data:

first name, last name, patronymic;
phone number;
email address;
user company information;
content of the appeal;
IP address;
cookie data;
device and browser information;
information about user actions on the Site;
other data voluntarily provided by the user.

Purposes of personal data processing

processing of applications received through the feedback form on the Website;
communication with the user on issues of cooperation, partnership, and product supply;
providing information about the activities, products and directions of the holding;
improving the quality of the Site;
conducting statistical and analytical studies of website traffic;
ensuring the security of the Site;
compliance with the requirements of the legislation of the Republic of Kazakhstan.

Legal basis for processing

consent of the subject of personal data;
the need to conclude and execute an agreement;
requirements of the legislation of the Republic of Kazakhstan;
other grounds provided for by the legislation of the Republic of Kazakhstan.

Protection of personal data

The Company takes the necessary organizational and technical measures to protect personal data, including:

delimitation of access rights to information;
use of user identification and authentication systems;
antivirus protection;
data backup;
access control to information systems;
protection of network infrastructure;
training employees in confidentiality requirements;
conclusion of non-disclosure agreements.

Cookies and technical data

This site uses cookies and similar technologies to:

ensuring the operability of the Site;
saving user settings;
traffic analysis;
improving the quality of services.

The Site may use cookies and similar technologies to ensure the Site functions correctly, analyze traffic, and improve the quality of its operation.

The operator may use web analytics services, including Google Analytics, Yandex.Metrica, and other similar services.

The user has the right to restrict or disable the use of cookies through their browser settings.

Transfer of personal data to third parties

The company has the right to transfer personal data:

IT service and technical support providers;
operators of CRM systems and corporate information platforms;
providers of analytical services;
government agencies in cases provided for by law;
companies of the RLP group.

The transfer is carried out only to the extent necessary to achieve the purposes of processing personal data.

Cross-border transfer of personal data

In certain cases, the Company may carry out cross-border transfer of personal data using cloud services, analytics services (for example, Google Analytics) and other information technologies, the providers of which are located outside the Republic of Kazakhstan.

Cross-border transfer is carried out subject to the provision of adequate protection of personal data and compliance with the requirements of the legislation of the Republic of Kazakhstan.

Transfer of personal data within a group of companies

Personal data may be transferred to the following group companies:

LLP Forage;
Astyk Novoishimka LLP;
TOO "AstykMol";
Alatau Chemicals LLC;
TOO "Agro Gate".

Such transfer is permitted solely for the purpose of reviewing user requests, executing contracts, organizing cooperation, corporate governance, and complying with legal requirements.

Personal data of minors

This site is not intended for persons under 18 years of age.

The Company does not deliberately collect personal data from minors.

Personal data storage periods

Personal data is stored no longer than required for the purposes of its processing, unless another period is established by the legislation of the Republic of Kazakhstan.

After achieving the processing purposes, personal data are subject to destruction or depersonalization, unless otherwise provided by the legislation of the Republic of Kazakhstan.

Rights of the personal data subject

The subject of personal data has the right:

receive information about the processing of your personal data;
know the source of personal data;
receive information about the persons to whom his data was transferred;
request clarification, addition or correction of personal data;
request the blocking or deletion of personal data in cases provided for by law;
revoke consent to the processing of personal data;
demand termination of the processing of personal data in the absence of legal grounds;
contact authorized bodies and the court to protect your rights.

The procedure for appeals by personal data subjects

To exercise their rights, the personal data subject has the right to send an appeal to the Operator:

by email;
by mail;
by sending a written application to the Operator’s legal address.

5.2. The operator has the right to request additional information necessary to identify the applicant. Requests will be processed within the timeframes established by the legislation of the Republic of Kazakhstan.

5.3. The personal data subject has the right to revoke his consent to the processing of personal data at any time by sending a written notice to the Operator.

Policy changes

The Operator reserves the right to make changes and additions to this Policy.

The new version of the Policy shall enter into force from the moment of its publication on the Website, unless otherwise established by the new version.

Continued use of the Site after the posting of an updated version of the Policy means the user's consent to the changes made.